For comments and issues, contact us at email@example.com
Frequently Asked Questions (iPhone, iPad, Android applications)
How do I synchronize entries with my spouse/caregiver?
To link several accounts and do automatic synchronization on each account:
* on the iPhone and iPad App: tap on the child name at the top of the screen, then on "Add Caregiver" under the Caregivers section, then enter the new caregiver email.
* on the Android App: tap on the child name at the top of the screen, then on the Caregivers button and on "Add New", then enter the new caregiver email.
* on the Web App: click on the Settings link at the top right of the screen, then on the child name, then enter the new caregiver email in the "New Caregiver Email" input before saving.
Your spouse/caregiver needs to create a Baby Connect account with the iPhone or Android application, or at http://www.baby-connect.com/register, with the exact same email you've entered in the 'new caregiver email' field. Each account will then be linked to your child, and everybody will be able to view and enter information about your child.
When I start the Sleep timer on one device, sometimes it does not show up on the web or on other devices.
The timer will start on others device when receiving the 'start sleeping' entry. If you change the start time of a sleep entry before starting the timer, the 'start sleeping' button will then change to 'Save Start'. You need to tap on the 'save start' button or no 'start sleeping' entry will be saved and will be synchronized on others devices. Without this 'start sleeping' entry, the sleep timer won't start on others phones.
Can I create an entry for a previous time or a previous day?
Yes, just tap on the date and time button when creating the entry, then enter any day or time.
My app doesn't synchronize with others caregivers.
Synchronization issues are usually due to network connection problems on one of the device.
Here is what you can try:
- verify that the others caregivers are listed on the authorized caregiver list of the child profile
- connect to http://www.baby-connect.com/login to figure out which device is not syncing correctly (are entries saved by you or by others listed on the web applications?)
- restart your device,
- change the connection type (http/https) under settings > preferences,
- change the wifi or 3g network used.
- if you're using a public wifi (hotel, hospital, ...), make sure you don't need to log in to the network. Usually opening a browser page will redirect you to the wifi login page.
Which tables are you using to calculate the growth percentiles?
Baby Connect supports the US CDC tables and the World Health Organization (WHO) tables.
How do I change my account email address?
Go under settings / Account info and enter your new email address there.
What is the maximum number of children and caregivers?
What does the 'entry time based on' preferences means?
The 'entry time based on' settings in the preferences indicates whether the app should use the start time or the end time of an entry when showing it in the chronological list, and in the summary. For instance, for a Nursing entry starting at 1:10AM, and ending at 1:45AM. If the entry is based on the start time, then the entry will be shown in the list at 1:10 AM (so before an entry at 1:30AM), and the summary will show 'Last nursing at 1:10AM'. If the entry is based on the end time, the entry will be shown in the list at 1:45AM (after a 1:30AM entry), and the summary will show 'Last nursing at 1:45AM'.
Do you support metric units?
Yes. You can use ml or oz for bottle size, kg or lbs (or lbs/oz) for weight, cm or ft/in for length, Celsius or Fahrenheit for temperature, and compare the growth with international data from the World Health Organization or with the US CDC data. The date and time format follows your phone settings.
Can you import data from another App?
No, there is no bulk import capability, only manual creation.
What is the difference between automatic and low frequency synchronization?
With automatic settings, the synchronization is done whenever you start the application, or when you post a new entry, or every 5 minutes. With low frequency, the synchronization is done when starting the app and every 10 minutes.
Can I save an entry for several children?
Yes. On the iPhone, iPad and Android applications, tap on the semi-transparent + button at the top of the screen (at the bottom right of the child picture, or at the top right of the popup window on the iPad). On the Web application, choose '--Select Multiple--' on the child selection dropdown.
[Mobile app only] How can I edit the list of available medicines, and the customized labels?
The list can be edited under settings / customize labels.
[Mobile app only] How can I add new categories to the graphs.
You can only remove categories by removing them from the home page (in Settings > Customize home page). You cannot add new categories. The app has no graphs and statistics for the cups and solid food categories.
[iPhone/iPad only] What is the number icon on my app button for?
The badge number on the application is the number of active Timer. When launching the app, a clock icon will appear on each category for which a timer is active.
[Android only] Why does the application requires LOCATION and READ PHONE STATE AND IDENTITY and others permissions?
The permissions READ PHONE STATE AND IDENTITY, CONTROL VIBRATOR and AUTOMATICALLY START AT BOOT are needed for the push notification system. If you choose to enable push notifications, this is needed so you can receive the notification event if the App is not running.
The COARSE and FINE LOCATION are only used when you save a 'My Location' event. The App won't access your location at any other moment.
I bought the iPhone application, do I need to buy again the application for my iPad?
You can use the iPhone applications on the iPad, you won't have to pay again for it but the app is not optimized for the iPad and is not taking advantage of the big screen (it's not a 'universal' App). We also have a separate application optimized for the iPad called 'Baby Connect for iPad'. Because it's a separate app you'll need to purchase it independently from the iPhone app. All entries will be synchronized on both apps.
My partner already paid the iPhone/Android App, do I also need to pay to download it on my iPhone/Android phone?
If you are both sharing the same iTunes/Google Store account, you only have to pay once. If you're using a different account, then you'll have to buy the App for each phone.