Frequently Asked Questions (iPhone, iPad, Android applications)

How do I synchronize entries with my spouse/caregiver?

To link several accounts and do automatic synchronization on each account:
* on the iPhone and iPad App: tap on the child name at the top of the screen, then on "Add Caregiver" under the Caregivers section, then enter the new caregiver email.
* on the Android App: tap on the child name at the top of the screen, then on the Caregivers button and on "Add New", then enter the new caregiver email.
* on the Web App: tap on the Settings link at the top right of the screen, then on the child name, then enter the new caregiver email in the "New Caregiver Email" input before saving.

Your spouse/caregiver needs to create a Baby Connect account with the iPhone or Android application, or at http://www.baby-connect.com/register, with the exact same email you've entered. Each account will then be linked to your child, and everybody will be able to view and enter information about your child.

When I start the Sleep timer on one device, sometimes it does not show up on the web or on other devices.

The timer will start on others device when receiving the 'start sleeping' entry. If you change the start time of a sleep entry before starting the timer, the 'start sleeping' button will then change to 'Save Start'. You need to tap on the 'save start' button or no 'start sleeping' entry will be saved and will be synchronized on others devices. Without this 'start sleeping' entry, the sleep timer won't start on others phones.

Can I create an entry for a previous time or a previous day?

Yes, just tap on the date and time button when creating the entry, then enter any day or time.

What is the difference between automatic and low frequency synchronization?

With automatic settings, the synchronization is done whenever you start the application, or when you post a new entry, or every 5 minutes. With low frequency, the synchronization is done when starting the app and every 10 minutes.

Which tables are you using to calculate the growth percentiles?

Baby Connect supports the US CDC tables and the World Health Organization (WHO) tables.

How do I change my account email address?

Go under settings / Account info and enter your new email address there.

What is the maximum number of children and caregivers?

No limit.

What does the 'entry time based on' preferences means?

The 'entry time based on' settings in the preferences indicates whether the app should use the start time or the end time of an entry when showing it in the chronological list, and in the summary. For instance, for a Nursing entry starting at 12:10AM, and ending at 12:45AM. If the entry is based on the start time, then the entry will be shown in the list at 12:10 AM (so before an entry at 12:30AM), and the summary will show 'Last nursing at 12:10AM'. If the entry is based on the end time, the entry will be shown in the list at 12:45AM (after a 12:30AM entry), and the summary will show 'Last nursing at 12:45AM'.

Do you support metric units?

Yes. You can use ml or oz for bottle size, kg or lbs (or lbs/oz) for weight, cm or ft/in for length, Celsius or Fahrenheit for temperature, and compare the growth with international data from the World Health Organization or with the US CDC data. The date and time format follows your phone settings.

[iPhone/iPad only] I bought the iPhone application, do I need to buy again the application for my iPad

You can use the iPhone applications on the iPad, you won't have to pay again for it but the app is not optimized for the iPad and is not taking advantage of the big screen (it's not a 'universal' App). We also have a separate application optimized for the iPad called 'Baby Connect for iPad'. Because it's a separate app you'll need to purchase it independently from the iPhone app. All entries will be synchronized on both apps.

[iPhone/iPad only] How do I delete an entry?

Either swipe your finger on the entry in the list view, or tap on the entry then on the delete button at the bottom right of the page (for the iPhone App), or at the top right of the popup (for the iPad App).

[iPhone only] How do I modify an entry after it's been created?

Tap on the entry, then on the edit button at the page top right.

[iPhone/iPad only] What is the number icon on my app button for?

The badge number on the application is the number of active Timer. When launching the app, a clock icon will appear on each category for which a timer is active.

[iPhone/iPad only] Why is the number icon on my app button is now showing up since I upgraded to iOS5?

in iOS5. badge icons have to be activated in the device notification settings (Settings\Notifications\Baby Connect\Badge App Icon).